frequently asked questions

What are the Social Motion Packs?


The Social Motion Packs are curated collections of vertical video for your social media stories, ads, & content.




How long are the videos included in each pack?


All videos are 15 seconds in length.




How many videos are in each pack?


The amount of videos in each pack vary. Check the product page for each pack to see how many videos are included.




Can I "build my own" pack?


Unfortunately, our store does not have the functionality to build custom packs right now, but we are looking into creating this feature. Sign up for our mailing list to stay up to date!




Ok, I purchased my favorite packs. How do I get the files?


After you purchase a Social Motion Pack, you can access your video files in multiple ways: 1. There will be a "Download" button on the Thank You Page directly after you make your purchase. 2. Click the "Download" button included in the confirmation email sent to you after purchase. 3. If you created an account prior to purchasing, your orders are accessible anytime. - Log in to your account - Go to "My Orders" - Click on your order - Click "Download" Find our How-To Library on our home page for more tips & tricks on how to use the Social Motion Packs!




Help! I didn't get a confirmation email.


A confirmation email with your download links is automatically sent after purchase. Please be sure to check your "spam" folder if you don't see it. If you are still having trouble, email us at support@socialmotionpacks.com with your name and order number and we will take care of you!




I'm having trouble downloading the files.


If you are on your phone, please try downloading the video files on your computer first, this usually fixes the issue. Also, find helpful tips in our How-To Library on our home page! If the issue persists, email us at support@socialmotionpacks.com with your name & order number, and we'll help you out!




How do I transfer the videos from my computer to my phone?


If you are using Apple products, AirDrop is the simplist way to do this. Watch this video for help. If you are not using Apple products, we highly recommend creating a free account with Dropbox or Google Drive. Upload the video files there, then sign in on your phone to download them.




Can you create a custom pack for my business?


Unfortunately, we do not take custom clients. However, we are always open to your ideas!




What is the license agreement for the Social Motion Packs?


Great question, read the full license agreement here.




What is your refund policy?


All of the Social Motion Packs are non-refundable.





Don't see the answer you're looking for? Email us at support@socialmotionpacks.com

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