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frequently
asked questions

how many files are in each pack?

The amount of videos or sounds in each pack vary. Check the pack's product page to confirm how many assets are included.

how do I download a motion pack?

After purchasing a motion pack, you can access it in the "My Packs" section of your user dashboard. You will also receive a confirmation email immediately after purchasing. Just click the "download" button to start downloading the files.

Watch our tutorial on how to download motion packs here.

how do I download a sound pack?

After purchasing a sound pack, you can access it in the "My Packs" section of your user dashboard. You will also receive a confirmation email immediately after purchasing. Just click the "download" button to start downloading the files.

Watch our tutorial on how to download sound packs here.

help! I didn't get a confirmation email.

A confirmation email is automatically sent upon purchase. If you didn't receive one, please check your "spam" or "junk" folders, as sometimes they can end up there. Keep in mind that you can always access your packs in the "My Packs" section of your user dashboard.

If you're still having trouble, email us at support@socialmotionpacks.com.

i'm having trouble downloading the files.

If you're having trouble accessing your packs, we will do everything in our power to help you retrieve your purchase! Email us with your order number at support@socialmotionpacks.com.

We also recommend watching our tutorials on how to download the packs here.

what's covered by the standard license?

Our standard license is perfect for small businesses, brands or individuals using the packs in their own content.

Included:
- Unlimited use in your own content on social media or on your website.
- Unlimited impressions in digital paid advertisements for your business.

Not included:
- You cannot re-sell the media as your own work privately or in a stock library, service or app.
- You cannot use the media in any public performance - such as tv, film, live broadcasts, podcasts, radio, in-person events or locations.

View our full license terms here.

what's covered by the extended license?

Our extended license is perfect for social media managers, designers or agencies using the packs in the work they create for their clients.

Included:
- Unlimited use in the content you create for your client's social media accounts or websites.
- Unlimited impressions in digital paid advertisements for your business or your client's business.
- Permitted for use in public performance - such as tv, film, live broadcasts, podcasts, radio, in-person events or locations.

Not included:
- You cannot re-sell the media as your own work privately or in a stock library, service or app.

View our full license terms here.

can i use the packs in paid online advertising?

Yes! Our commercial licenses include unlimited impressions in digital paid advertising.

View our full license terms here.

can i use the packs in my client work?

Yes, our extended license covers the use of the packs in any content you create for your clients. (Note: our standard license does not cover this)

View our full license terms here.

can i use the packs on my website?

Yes! Our commercial licenses cover the use of the packs on your website. Pro tip: they look great as moving backgrounds!

how many packs can i download as a member?

As many as your heart desires! Our annual memberships include unlimited downloads as long as your account is active.

can I upgrade my membership?

Yes! You can upgrade your Brand membership to a Partner membership in the "Profile & Membership" section of your user dashboard.

can i downgrade my membership?

If you have not downloaded any packs yet, we can help you downgrade your membership from Partner to Brand. Email us at support@socialmotionpacks.com.

if i'm a brand member, can i license a pack under the extended license?

As a brand member, you have access to the full library under our standard license. If you'd like to purchase a pack under the extended license, that will have to be purchased separately. We recommend creating a separate user account to purchase the extended license of the pack you'd like.

Email us with any questions at support@socialmotionpacks.com.

how do i cancel my membership?

We'll be sad to see you go! But if you must, you can cancel your membership anytime in the "Profile & Membership" section of your user dashboard. Your account will remain active until the end of your billing cycle.

how do i become a creator?

We're so excited to see your work! First, check out our Creator Guidelines. Then, create an original social motion pack. Submit it to us via our submission form. If your pack is approved, you've become a creator! Your pack will be listed on our library and you'll have your own public creator page.

Find more information on our Creators page, or email us at creators@socialmotionpacks.com.

how much do you pay creators?

We are proud to pay our creators 60% of the revenue their packs generate - this is the highest royalty rate in the entire stock media industry! We are creators, so we value creators.

how many videos can i include in my pack?

We accept packs including between 4-9 videos. Find more information and requirements in our Creator Guidelines.

how do you judge the packs submitted to you?

The Social Motion Packs is a highly curated video library, and we pride ourselves in offering the most beautiful, creative and original art-in-motion for our users. Our curation team will be judging your work based on the following criteria:

BRAND-FRIENDLY
Your videos cannot include known brand names, logos, trademarks or information about specific individuals.

ORIGINALITY
We're always looking for something new that doesn't exist in our library yet! Also, we cannot accept packs that contain stock footage or elements - please only submit work that is 100% original and made by you.

AESTHETIC
The look and feel of your packs should be cohesive & visually dazzling - something a cool brand would want to post.

QUALITY
Above all else, the videos you submit must be sized correctly, clear, and not shaky or hard to watch. We also cannot accept videos filmed on a mobile device, we highly recommend using a professional camera or animation software to create your packs.

Read more in our Creator Guidelines.

how will i know when my pack is approved?

You'll receive an email notification from our team when your pack is approved and has been added to our library. You'll be able to find it on your Creator profile right away.

In that email, you'll also receive instructions on how to update your Creator profile and payment settings if you need to.